Last Updated: May 2026

Welcome to Mobilics. It is managed and operated by AR Technologies NZ Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

1. Who We Are

Mobilics provides mobile phone repairs, tablet repairs, computer repairs, PlayStation repairs, motherboard repairs, phone unlocking services, website development, SEO services, social media marketing, CCTV installation, security alarm installation, printing, copying, scanning services, and related products and services.

Business Name: Mobilics
Website: www.mobilics.co.nz
Address: 2A Mason Avenue, Otahuhu, Auckland 1062, New Zealand
Phone: 09 971 1128
Email: info@mobilics.co.nz

2. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Device information provided for repair services
  • Payment and transaction details
  • Order history
  • Website enquiry information
  • Business information supplied for marketing or web development services
  • CCTV footage captured at our premises (where applicable)
  • Technical information such as IP address, browser type, device information, and website usage data

3. How We Collect Information

We may collect information when you:

  • Contact us through our website, phone, email, or social media
  • Place an order through our WooCommerce store
  • Request a repair or technical service
  • Visit our physical store
  • Subscribe to newsletters or marketing communications
  • Submit a quote request
  • Interact with our website through cookies and analytics tools

4. Why We Collect Your Information

We collect personal information to:

  • Provide repair and technical services
  • Process orders and payments
  • Communicate regarding repairs, orders, and enquiries
  • Deliver products and services
  • Provide customer support
  • Improve our website and services
  • Send promotional offers and updates (where permitted by law)
    Comply with legal obligations
  • Protect against fraud and security risks

5. Device Data and Repair Services

When providing repair services, customers may leave devices containing personal data. We recommend that customers back up their data before submitting devices for repair.

Mobilics NZ will take reasonable steps to protect any personal information that may be accessible during the repair process. However, customers remain responsible for backing up and securing their own data before handing over devices.

6. Online Payments

Payments made through our website may be processed by trusted third-party payment providers. We do not store complete credit card or payment information on our servers.

Customers should ensure they use secure internet connections when making online purchases.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse website traffic
  • Improve customer experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function properly.

8. Sharing Your Information

We may share personal information with:

  • Payment processors
  • Shipping and courier companies
  • Website hosting providers
  • IT service providers
  • Marketing and advertising service providers
  • Contractors assisting with repair or installation services
  • Government agencies or authorities when required by law

We do not sell your personal information to third parties.

9. Data Security

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure
  • Alteration

Despite our efforts, no method of electronic storage or transmission over the internet is completely secure.

10. How Long We Keep Information

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or destroyed.

11. Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you and request corrections if it is inaccurate.

To make a request, please contact us using the details below.

12. Marketing Communications

If you subscribe to our marketing communications, we may send information about promotions, products, and services.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions or contacting us directly.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Mobilics
2A Mason Avenue, Otahuhu, Auckland 1062, New Zealand
Phone: 09 971 1128
Email: info@mobilics.co.nz
Website: www.mobilics.co.nz

If you believe your privacy rights have been breached, you may contact the Office of the Privacy Commissioner of New Zealand.